TERMS & CONDITIONS
Thank you for visiting Our Website. Ensuring data protection and security for our customers and users is a top priority for YAF PRO. This Privacy Policy explains what information is collected when you visit and use Our Website and how this information is processed.
The present Conditions define the rights and obligations of parties during sales carried out on the Site. They govern all steps in the order process, from placement through to tracking and processing.
These Conditions are for the end consumer exclusively, any person above 18 years and over not transacting as a retailer. YAF PRO reserves the right to adapt or modify, at any time, the Conditions on its website.
We invite you to visit these pages periodically to review the Conditions currently in effect, which are mandatory and binding. If modified, the Conditions in effect at the time of your website visit will have precedence. Please note that for disputes arising from the validity of the Conditions governing a transaction, digital computer records will be used as evidence between parties. The Site accepts orders shipped worldwide.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the French law.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
RESPONSIBILITY
- YAF PRO cannot be held liable for the improper use or purchase of the products it sells. Prior to all orders being placed, customers must attest to having full legal capacity to transact with YAF PRO and abide by its Conditions.
- YAF PRO cannot be held responsible for: the non-operation or temporary interruption of service as well as any inability to access the Site, the improper use of the Site caused by external factors, any indirect damage resulting rom viruses, hacking, loss of customer data or records during transactions on the Site, potential shipping delays caused by the courier or postal service (these delays do not entitle customers to damage claims), and all other damages incurred, directly or indirectly, during delivery.
- YAF PRO retains ownership of products until full and final payment of an order. Once an order has been delivered and received by the customer, the latter becomes responsible for the product.
Advisory Assistance
Our company provides a complimentary advisory service through its specialized skincare consultancy team. The purpose of this service is to assist customers in identifying their skin type, selecting suitable products from our range, and understanding the correct methods of application according to the recommended skincare program.
This service is intended solely for informational and educational purposes to guide product usage. The consultancy team’s role is strictly limited to providing advice on the proper use of our products and does not extend to offering medical diagnoses, treatments, or professional dermatological opinions. Customers are encouraged to consult a qualified healthcare professional for any medical concerns or conditions related to their skin.
The company shall not be held liable for any misunderstanding or misuse of the information provided through this advisory service.
PRODUCT INFORMATION
All products and service descriptions, other texts, graphics, documents, files, videos and other content (all of which are referred to below as the “Content”) are provided for informational purposes only, and are subject to change at any time. We do not and cannot warrant or verify that any Content represents the most current or accurate information on any topic. Other than your ability to use the Site as expressly permitted in these Terms & Conditions, you are not allowed to access or attempt to access any systems or servers the Site is hosted nor modify or alter the Site in any way.
Allergy and Skin Reaction Disclaimer
YAF PRO products are formulated with high-quality active ingredients and tested in accordance with international cosmetic safety standards. However, as skin tolerance varies from one individual to another, certain users may experience sensitivity or allergic reactions to specific ingredients.
Customers are strongly advised to review the full ingredient list of each product and perform a patch test prior to initial application. In cases of intolerance, irritation, or allergic reaction, discontinue use immediately and consult a qualified skincare professional or dermatologist.
YAF PRO shall not be held responsible for adverse skin reactions, allergies, or irritations arising from individual sensitivities or misuse of the product. Refunds or replacements are not applicable in such situations, unless the product is proven defective, non-compliant with its declared specifications, or damaged upon receipt.
Special Intolerance Reactions
Customers who are aware, or have reason to believe, that they possess particular skin sensitivities, allergies, or intolerance to specific ingredients are hereby expressly advised to examine in detail the complete list of ingredients provided for each product prior to any purchase, regardless of whether the product recommendation was obtained through the Company’s advisory service or generated via the online self-evaluation tool.
By confirming and proceeding with a purchase, the Customer acknowledges having verified the ingredient composition and accepts full and exclusive responsibility for ensuring the product’s suitability for their individual skin condition.
The Company shall not, under any circumstances, be held liable for any allergic or intolerance reactions arising from the use of its products, as the full composition of each formula is explicitly and transparently disclosed in the “Composition” section of the corresponding product description.
Shipping Responsibility and Parcel Follow-Up
Once the tracking number has been provided, the order shall be deemed transferred to the custody of the shipping company. From that date, all contractual and legal responsibility regarding shipment tracking and delivery shall lie directly between the customer and the shipping company.
The customer is responsible for regularly monitoring the shipment status using the tracking number and promptly responding to any correspondence or notifications issued by the shipping company, particularly those related to customs data or completion of the customs clearance form that may be required for customers who do not hold an existing account with the carrier. Such notifications are generally sent to the phone number registered with the order.
Failure to complete the required customs information or to respond to the shipping company’s notifications within the legal timeframe (fourteen days from the issuance of the tracking number) may result in the parcel being destroyed in accordance with the carrier’s policies, leading to the permanent loss of the products without any right to compensation.
Accordingly, YAF PRO fully disclaims any legal responsibility for any claim, refund, or complaint arising from the customer’s failure to receive the shipment or complete the required procedures within the period specified by the shipping company, in accordance with applicable international e-commerce shipping regulations.
COPYWRIGHT AND TRADEMARK
The Content and the Site are the sole property of YAF PRO and/or its licensors, it may be protected by copyright, trademark and other intellectual property laws and may not be used except in accordance with these Terms & Conditions. You must not modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works of, transfer, or sell any Content. All trademarks, service marks, trade names, logos and trade dress, whether registered or unregistered (collectively the “Marks”) that appear on the Site are proprietary to YAF PRO or such marks’ respective owners. You must not display or reproduce the Marks other than with the prior written consent of YAF PRO.
You must not remove or otherwise modify any trademark notices or other proprietary notices from any Content.
The company YAF PRO reserves the right to take legal action in the event of any infringement of its intellectual property rights, including in cases of criminal action.
Non-Conformity of the received order
Customers are required to carefully inspect their order upon delivery.
Any claim relating to a non-conformity, including but not limited to missing items, incorrect products, or discrepancies between the delivered package and the order confirmed on the Website, must be reported to the Company within forty-eight (48) hours from the date of receipt of the order.
This notification period is essential to enable the Company to carry out the necessary verification procedures, including internal quality control checks, review of parcel inspection and X-ray imaging performed prior to dispatch, and comparison with the shipping carrier’s tracking records and proof of delivery.
Requests for the compensation based on non-conformity submitted after the expiration of the forty-eight (48) hour period shall not be accepted, and the Company shall bear no liability for claims reported beyond this timeframe.
Once a valid claim is received within the specified period and duly verified, through the X-ray photo process, the Company will process the request in accordance with its Returns & Refunds Policy.
Claims that do not comply with the conditions set out above shall be deemed inadmissible.
PRICING
All our prices are displayed in Euros, with the option to be payable according to the geolocation currency.
Prices on the Site are subject to change throughout the year. YAF PRO reserves the right to modify prices without prior notice. Products ordered are charged at prices in effect when the order is placed.
PROMOTIONAL OFFERS
All product promotions on the Site are available for all countries.
- Promotional offers are valid only within the eligibility period of the promotion in effect
- Promotional offers may vary throughout the year
- In addition, promotional offers (promotions, rebate coupons, etc.) are non-cumulative, with the exception of promotions on FREE Shipping
- Promo Code should be entered during the checkout process to be valid